Hours of Operation \\\\\\\\\\\\\

Monday to Friday
9am to 5pm

United Kingdom
+44 870 1208 340
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Repubic of Ireland
+353 1890719918

Information center \\\\\\\\\\\\\


Warranty Information\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\


End-User ASUS Notebook Repair Service Agreement
    1. Scope

    2. This agreement hereby binds ASUSTeK (UK) Limited and it's Customer Service Centers (hereafter ASUS)
      and the purchaser, payer, and receiver of ASUS Repair Services (hereafter Customer). ASUSTeK (UK) Limited is a company duly registered in England and Wales with a principal address at 235 Old Marylebone Road, London NW1 5QT.

    3. Agreement:

    4. This agreement will describe Customer’s status rights and obligations in a more detailed
      fashion. This agreement is in accordance with and/or supplementing the Standard Limited
      Warranty Agreement for ASUS Notebooks. The Customer also confirms acceptance of these terms when the Customer submits their ASUS notebook PC to ASUS for repair and will be
      obliged to comply permanently with and be taken as accepting the regulations defined by
      ASUS.

    5. Customer's Authorization and Product Registration

      Customers shall provide true, accurate, current and complete personal information as
      prompted in the product registration form and service authorization form. If there are any
      changes to the personal information, (e.g. address, phone numbers, etc), an update and
      amendment of the personal information shall be made promptly via the ASUS Service Center
      Contact Window. Any information that is false, inaccurate, out-of-date or incomplete, ASUS
      has the right to suspend or terminate the Customer’s ASUS membership and refuse any or all of
      current or future use of the ASUS Service (or any portion thereof).

    6. Dispatching Goods

      Once the defective system is received by ASUS’ consigned carrier, ASUS will ensure that the
      PC System is repaired and re-delivered back to the Customer within seven working days,
      counting from the day of pickup, if the required spare parts are available immediately and are in stock. ASUS reserves the rightto dispatch repaired goods in batch mode and to reschedule shipping dates with or without
      prior notice. This guarantee of return period is not applicable to out of warranty repair services.

    7. The Responsibility and Liability

      1. During repair, ASUS is NOT responsible for any software installed onto and/or data
      saved into the system and any damages thereof. For software issues, please seek
      additional assistance from software vendors.

      2. The Customer is responsible for saving their data in a secure fashion and retaining a copy
      of important files. ASUS will not be liable or responsible for any loss of data or files
      during the process of repair or shipping.

      3. Individual modules are not accepted for repair, ASUS will not be held liable or
      responsible for not repairing any individually sent modules or accessories.

      4. A defective system must be returned to ASUS in its original packing or in the
      ASUS-authorized packing material. ASUS will not be held responsible or liable for
      damages resulting from improper packaging.

      5. Due to custom reasons, ASUS cannot repair or process any return box, the contents of which
      does not match what is stated on the checking list. ASUS will thus not be
      held liable or responsible for the delay or ignorance or termination of repair services
      in the above-mentioned situation.

      6. Customers agree to pay for any repair service and all shipping charges in full and on demand in case of
      out-of-warranty repairs carried out, and Customers also agree to pay for any repair service and all shipping charges in full and on demand when returned products have damage/ resulting
      or seemingly to be result from improper usage and/or purposeful destruction. ASUS
      will not be held liable or responsible for the termination and/or alteration and/or
      charge of repair services in the above-mentioned cases.

      7. This repair service is only available to authentic ASUS products and repairs will only be carried out if the product is registered with ASUS for warranty coverage. ASUS will
      provide clear instructions on how to register the product for the purposes of warranty cover on the ASUS web site, and such instructions shall also be provided in hard form accompanying the product at the point of purchase.ASUS will not be held responsible for the refusal and/or termination
      and/or delay of repair service that occurs in the situation where the product is out of warranty, or the product has not been registered for warranty cover.
      8. All faults or problems found with any ASUS product will be reported to the repair centre within 24 hours of receiving the unit.

      8. ASUS reserves the right to refuse services to fake ASUS products
      and/or products that are not imported/exported via lawful terms and/or products that
      are obtained unlawfully.

    8. Unauthorised Returns

      1. Unauthorized returns are defined as any of the following:

      § Returns missing a valid RMA number;

      § Returns not received by ASUS within 14 days of ASUS issuing the RMA number;

      § Returns of equipment which is not an ASUS product with a valid RMA number or a valid ASUS product with a valid RMA number with non-ASUS accessories;

      § Returns of ASUS products which have been damaged in transit due to improper packaging by the Customer;

      § Returns of products which have been damaged physically or which have been modified in any way

      and hereafter "Unauthorized Return".

      Unauthorized Returns will be void of warranty and will be returned to the Customer at their expense and risk. No refunds or exchanges will be offered and the original invoice will be due in full.

      2, The RMA number will be valid for 14 days from the date it is issued by ASUS. Products must be received at ASUS within 14 days of the RMA number issue date, or the RMA number expires and the product becomes an Unauthorized Return under clause 6(1) above.

      2. No returns will be accepted without a valid RMA number marked clearly on the exterior of each box. Products received without a valid RMA number marked clearly on the exterior of each will be considered an Unauthorized Returns under clause 6(1) above.

      3. All returns will be verified upon receipt by ASUS against the original date of purchase of the product and the extent of the warranty coverage. Products returned to ASUS after their warranty has expired can be repaired by the ASUS repair service but the Customer will be fully responsible for all additional costs including, but without limitation, diagnostic and shipping costs, spare parts and labor.

    9. Warranty Coverage

      ASUS Notebook PCs that have extended warranty coverage bought from local resellers or
      distributors will not be guaranteed to receive the repair service, unless the following conditions are
      met:

      i. The extension package is purchased directly from ASUS and an authorized
      warranty code has been given.

      ii. The product and its extension information have been registered on the ASUS web
      site by the reseller, distributor, and/or end-user.

      iii. The given warranty code proves to be authentic.

    10. Laws and Regulation

      Customers need to abide by all domestic and international shipment standards and formalities
      and related laws in Taiwan, Republic of China. Since the shipment may be transnational,
      Customers will also have to comply with the shipment laws and regulations in their residing
      country and countries where ASUS are located.

    11. Limitation of Liability

    12. 1. The liability of ASUS is limited to the fullest extent as permitted by law and shall not exceed the
      purchase price of the product. In the event any dispute does not involve a purchased product, the maximum liability of ASUSshall not exceed €500.00 ( FIVE HUNDRED Euros).

      2. For the avoidance of doubt, nothing in this agreement is attempting to exclude liability for death, personal injury, fraud or negligent misrepresentation.

    13. Indemnification

      The Customer agrees to fully indemnify and hold ASUS harmless from any dispute and/or litigation
      filed by any third party due to the breach of this agreement by the Customer. In this instance the Customer
      agrees to pay in full all costs including, but without limitation, all legal fees, advisors fees, damages to any third party and any court costs.

    14. Other Guideline

      1. This agreement and any dispute or claim arising out of or in connection with it or its subject matter shall be governed by and construed in accordance with the law of England and Wales.

      2. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter.

      3. If any provision of this agreement shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of this Agreement which shall remain in full force and effect.

      4. This agreement constitutes the whole agreement between the parties and supersedes all previous agreements between the parties relating to its subject matter.

      5. Each party acknowledges that, in entering into this agreement, it has not relied on, and shall have no right or remedy in respect of, any statement, representation, assurance or warranty (whether made negligently or innocently) other than as expressly set out in this agreement.

Exclusions from the Limited Warranty Service \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\


Returning a notebook to ASUS Notebook Service Centre during the warranty period does not automatically mean that it will be repaired free of charge. Upon receiving your product, ASUS Notebook Service Centre reserves the right to check the validity of your warranty and your request for warranty service. Charges may apply if the product fails to meet the warranty inclusion.

The warranty excludes the following:

    1. The product has been tampered, repaired and/or modified by non authorized personnel;
    2. The serial number of the notebook, components or accessories has been altered, cancelled or removed;
    3. The warranty seals have been broken or altered;
    4. There is damage caused by an external electrical fault, accident, natural disaster, intentional or accidental misuse, abuse, neglect or improper maintenance, or use under abnormal conditions;
    5. There is damage caused by improper installation or improper connection to a peripheral device (printer, optical drive, etc);
    6. There is damage from usage outside of the operation or storage parameters or environment detailed in the User’s Manual;
    7. There is damage from use of parts not manufactured or sold by ASUS;
    8. There is damage to or loss of any program, data or removable storage media, or if there is costs from recovering any program or data;
    9. There is damage from third party software or from any virus;
    10. Support to install or configure the product for any third party software application or device, or network configuration
    11. Due to technology limitation, some device may be limited or not compatible to be used on this product. These limitation are common or defined standards within the IT industry and are not specific to ASUS notebooks
    12. ASUS is not reliable for any software issues or any data loss on your hard disk during repairing or shipping. We suggest you to back-up the important data and software before sending in your notebook. ASUS will recover the originally configured operation system bundled with the product if the Hard Drive is replaced. ASUS will not be liable to restore or transfer the user’s data, programs from the original Hard Disk

If your notebook is out of warranty period or damaged due to improper usage, a certain handling fee will be charged as soon as we receive the unit. Even if you decide to have the unit back without any repairing activity, this charge will be billed due to our transport cost and internal handling cost already occurred. Handling cost UK and Ireland will be around £57.57

Additional repairing and material cost may occur if you’d like to have out of warranty or customer induced item repaired by ASUS. Asus reserves the right to modify the repairing costs for out of warranty or customer induced machines without prior notification.
After repairing, when you receive the notebook back from any forwarder, please open the package to check before you sign the forwarders delivery note. Please put .damaged. on the forwarder’s delivery note, if any visual damage. If you have any delivery problem such as scratches which was not there when you sent it, or quantity different from the packing list, please call ASUS Hotline within 48 hours. After 48 hours from the moment of the delivery, ASUS will not accept any claims about the delivering damage.